TYPE:ServiceMODEL:AtlasYEAR:2021
Average Score (331 reviews):4.6
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TaosYEAR:2024
TYPE:ServiceMODEL:ID.4YEAR:2021
TYPE:ServiceMODEL:ID. BuzzYEAR:2025
Becasue I brought my ID Buzz in for the recalls and becuse I did I now have a broken Navagation system.
TYPE:ServiceMODEL:ID.4YEAR:2024
Service department is horrible! They don’t call people back. Set an appointment. The car sat in the driveway for 20 minutes after the appointment time. The said it would be 90 minutes for the service. It over 2 1/2 hours. Was supposed to be in for a recall and service. Recall parts weren’t ordered. Call taker failed to note the recall part of the appt. Now I need to make yet another appt and yet another trip.
TYPE:ServiceMODEL:AtlasYEAR:2022
Ricky and Avery are the best! We have been going to Mossy VW for over 10 years and we absolutely love the staff and management there.
TYPE:ServiceMODEL:ID.4YEAR:2023
The service advisor Avery was super helpful, attentive, and communicative vs. my last experience at the same service department.
TYPE:ServiceMODEL:AtlasYEAR:2018
I appreciate the team's flexibility in accommodating my schedule within the requested timeframe and getting my car done quickly—one of the best experiences I've had with your dealership. Shout out to Merissa Garcia for making it happen!
TYPE:ServiceMODEL:TaosYEAR:2022
The team was so very pleasant, they went above and beyond. Both the front desk, and service team always show care and compassion while explaining the process. And, they even ordered me a lift while the service was getting done. I was able to get errands done and then picked up and returned to the dealership. Just can’t give enough praise!
TYPE:ServiceMODEL:AtlasYEAR:2023